Effective Date: May 17, 2026
1. Introduction
Royal Haven Hotel ("we", "our", "us") operates a mobile application that provides a property share booking and installment management platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app. By using the app, you agree to this policy.
2. Information We Collect
2.1 Personal Information
- Full name
- Phone number
- Email address
- Address (if provided)
- Account login credentials
2.2 Financial & Booking Information
- Selected package details
- Booking amount
- Installment information
- Transaction records
2.3 Device Information
- Device model
- Operating system version
- App usage data
- IP address
3. How We Use Your Information
- Create and manage user accounts
- Process bookings and manage installments
- Provide customer support
- Improve app functionality
- Ensure security and prevent fraud
- Communicate updates and notifications
4. Payment Information
If payments are processed through third-party gateways, payment data is handled according to their policies. Royal Haven Hotel does not store full credit/debit card information on our servers.
5. Data Sharing & Disclosure
We may share information only:
- When required by law
- To comply with legal obligations
- To protect our legal rights
- With trusted service providers who assist in app operation
We do not sell or share user data for marketing purposes.
6. Data Security
We implement technical and organizational measures to protect user information. However, no method of transmission over the internet is 100% secure.
7. User Rights
Users may:
- Request access to their personal data
- Request correction of inaccurate information
- Request account deletion
- Contact us regarding data concerns
8. Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s Privacy
We do not knowingly collect information from individuals under 18. If we become aware, we will remove such data.
10. Changes to This Policy
We may update this Privacy Policy. Changes will be posted within the app or on our official page. Users are encouraged to review this policy periodically.
11. Contact Information
If you have questions regarding this Privacy Policy, contact us at:
Email: your@email.com
Phone: [Your Phone Number]